Very happy times.
The people at Phil & Teds have ruined my 2011 buzz. I hate bad customer service with a passion and Man they have taken the cake with their latest stunt. I cannot buy something that they have in stock because I live in the wrong part of the world! Yep, their online shop manager tells me they have a policy of not sending orders across market borders. Guess what? The item is soon to beextinct because Phil & Teds changed the design of the Mountain Buggy Urban when they took over the company and my pre 2010 model buggy needs a pre 2010 part that is not available in the Southern Hemisphere. So if it isn't available here... where's the market to have a border??? I'm first of all amazed at the illogical thought process that tries to make the Internet into a local marketplace instead of global as it is and secondly when they didn't like me pointing out the stupidity of their stand they CANCELLED the order, very rudely.
I had requested that I be passed on to a higher person in the company, which I believe triggered the cancellation as a way to save face. It is astonishing that such bad customer service exists in a service based world. Anyway I sent a copy of the whole correspondence (ahh the evidence in writing thanks to email) to the owner and MD, Campbell Gower of the company. I am yet to receive a response. I'm not surprised though as I have since googled and discovered that they are known for crappy customer service and not responding to problems, questions or requests. email@example.com for anyone looking for his email.
I am really struggling to see any Pollyanna gladness in this situation. :( The best I can come up with is, now that this has happened they will fix their website and send some people for customer service training, but you see I don't believe they have taken it on board at all.
I am however Glad I don't work there! I wouldn't want anyone to associate me with such unprofessionalism and bad customer service!!